Residence Inn Rocky Mount

This Marriott wasn’t tired, it was exhausted. We were there for only one night and although it served its purpose to get us closer to getting home, the wear & tear on this hotel showed. The room didn’t smell clean upon entering and smelled like garbage was left too long. Very odd that in our room a couple of the nightstands and tv stand were dated dressers with scratches all over them like someone brought them in from your grandmother’s attic. The door to the room closed fine but, you could see through the side of the door which made us feel uncomfortable. The couch & a chair had stains all over them. Ick! The light in the bathroom on the ceiling had too big of a hole cut in the ceiling where the plate of the light was too small for the hole & it just looked less than a Marriott standard & was unprofessional to leave it this way. I wonder if Marriott corporate themselves would actually pay for these less than issues? They need to start listening to the reviews that voice not Marriott standard and then to do something about the less than issues.

This experience did not disappoint, starting with the most friendly staff ever. We felt very welcomed and enjoyed their attentiveness. The location was perfect… also, restaurants and other stores very nearby. Easy navigation. Would definitely stay here again!

Very disappointing. Not up to ANY Marriott standard. The floor had visible dirt. Wood cabinets and dresser were severely worn. There was even a bug the bathroom and when we got up the morning we noticed stains on the duvet!!! We did not mention any of this to the staff because while friendly, didn't seem to care very much. This is a good location, just select another hotel!!